As a business owner or manager your time is valuable. Managing or troubleshooting desktops, networks, servers and IT security can be time consuming. You might ask yourself if hiring a full time IT support person is worth the expense. For most small to medium sized businesses it isn't. What you need is an IT service company that can take care of your computers and networks so that you can focus on your business. Our maintenance contracts are designed to keep your computers and networks running smoothly. With our Network Maintenance contract we monitor your network in order to catch problems before you notice them. With our Hardware Maintenance contract you can feel secure that your computers will be repaired or replaced in a timely manner. With our Preventive Maintenance contract we take care of those tedious issues which can cause productivity slow down. All of our service contracts will save you time and money lost when computers and servers are not running properly.
No additional charge if cost of service exceeds cost of contract
Includes all parts and labor related to hardware repair and replacement
Site survey of all IT equipment
Serial numbers recorded on all systems under contract
Loaners and extended hours available
If equipment is purchased from CSE a one year on-site pro-rated service contract will be included at no extra charge
Remote VPN support via Internet (almost instant)
Backup Verification
Network and system monitoring
Virus protection evaluation and update checks
Malware evaluation and update checks
Spam filtering evaluation
No emergency rates
Hardware and Network Contracts Also Include:
Four Hour Onsite Response (avg. 2 hours)
Telephone Support
End of year report on all work done (by request)
Monthly or Quarterly Network and Workstation checkup
Per unit fee waived
Check server, backup, Virus scans, and data integrity
Answer questions/address computer related issues (up to 1 hr per visit)
